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Trouble Reporting Number (611)

Dialing "611" from any telephone connected to the Ganado Telephone Company wired network will place a call into our trouble reporting number. During business hours, this call will be answered by one of our customer service representatives. After business hours, you will be prompted to select option number 3 and record a message. Leaving a message will page a technician and is the most efficient way to report trouble after business hours.

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Fire / Police / EMS Emergency (911)

Dialing "911" from any telephone connected to the Ganado Telephone Company wired network will place a call into an emergency answering center local to your county. Please be prepared to give the nature of the emergency, your address or location and a call back number where you can be reached.

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Texas Relay (711):

Dialing "711" from any telephone connected to the Ganado Telephone Company network will connect you to the Texas Relay Network, a service for the deaf, hard of hearing and mute.

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Business Office Number (811):

Dialing "811" " from any telephone connected to the Ganado Telephone Company wired network will place a call into our business office. During business hours, this call will be answered by one of our customer service representatives. After business hours, you will have the option of leaving a voice mail message.

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Three Way Calling

Three Way Calling allows you to participate in a conversation with three people, at three different places at the same time. You can add a third person to your current call regardless of who initiated the call. Save time and money by getting everything sorted out on a single call.

To use Three Way Calling:

Establish a regular call with another party.

Flash the switchhook.

You will hear a recall dial tone and the first party is placed on hold.

Dial the number of the third party.

When the third party answers, flash the switchhook again.

All three persons can now participate in the call.

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800 / 900 / 976 Call Blocking:

Ganado Telephone Company has call blocking options that help you control the cost of your telephone service. At your request, we can block the dialing of 800, 900 and 976 calls that can create additional charges on your telephone bill.

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Anonymous Call Rejection

Anonymous Call Rejection lets you refuse calls from callers that have intentionally blocked the delivery of their calling information. These callers will receive a recorded message indicating that you do not accept anonymous calls. They will be instructed to remove Call Display Blocking and call again. Calls without call display blocking will ring Your phone normally.

To use Anonymous Call Rejection:

Lift the handset and listen for dial tone.

Dial *77.

Listen for the confirmation tone and hang up.

To deactivate Anonymous Call Rejection:

Lift the handset and listen for dial tone.

Dial *87.

Listen for the confirmation tone and hang up.

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Automatic Call Back

Automatic Call Back gets you connected to those busy numbers within your local calling area as soon as possible.
Automatic Call Back will alert you with a special ring when the busy number is available. You can continue with other tasks while the telephone works for you.

To use Automatic Call Back:

When you hear a busy signal, hang up.

Lift the handset and listen for the dial tone.

Dial *66 and then hang up.

You will be alerted by a special ring when the called number becomes available.

To deactivate Automatic Call Back:

Lift the handset and listen for dial tone.

Dial *86 and then hang up.

Your Automatic Call Back request is canceled.

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Automatic Recall

Automatic Recall allows you to redial your last caller even if you don’t know who it was and even if you didn’t answer.

To use Automatic Recall:

Lift the handset and listen for a dial tone.

Dial *69.

If the line is idle, your call will be connected.

To deactivate Automatic Recall:

Lift the handset and listen for dial tone.

Dial *89 and then hang up.

Your Automatic Recall request will be cancelled.

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Call Forwarding

Call Forwarding allows transfer of your calls to any other telephone, cellular telephone, or pager. You can leave the house without the worry of missing an important call.
To activate Call Forwarding:

Lift the handset and listen for dial tone.

Dial *72 and the number where your calls will be received.

When the called number answers, your call forwarding is complete.

If the called number is busy or if there is no answer, repeat the steps.

Your home phone can still be used to make out going calls even when call forwarding is activated!

To Cancel Call Forwarding:

Lift the handset and listen for dial tone.

Dial *73 and listen for the bursts of tone.

Hang up the handset.

Your calls will now ring your phone normally.

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Call Forwarding (during Busy)

Call Forwarding (during busy) allows transfer of your calls to any other telephone, cellular telephone, or pager only when your line is in use. If your line is not in use, your phone calls are delivered as usual. Use Call Forward during busy to transfer calls to your cellular telephone while you are on the Internet and never miss an important call.

To activate Call Forwarding (during Busy):

Lift the handset and listen for dial tone.

Dial *68 and the number where your calls will be received.

When the called number answers, your call forwarding is complete.

If the called number is busy or if there is no answer, repeat the steps.

Your home phone can still be used to make out going calls even when call forwarding is activated!

To Cancel Call Forwarding (during Busy):

Lift the handset and listen for dial tone.

Dial *88 and listen for the bursts of tone.

Hang up the handset.

Your calls will now ring your phone normally.

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Call Forwarding (No Answer)

Call Forwarding (No Answer) allows transfer of your calls to any other telephone, cellular telephone, or pager only when your line is not answered. Use Call Forward No Answer with your cellular telephone and feel free to leave the house for those "quick errands" and never miss an important call.

To activate Call Forwarding (No Answer):

Lift the handset and listen for dial tone.

Dial *92 and the number where your calls will be received.

When the called number answers, your call forwarding is complete.

If the called number is busy or if there is no answer, repeat the steps.

Your home phone can still be used to make out going calls even when call forwarding is activated!

To Cancel Call Forwarding (No Answer):

Lift the handset and listen for dial tone.

Dial *93 and listen for the bursts of tone.

Hang up the handset.

Your calls will now ring your phone normally.

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Call Trace (Customer Originated Trace):

Customer Originated Trace records information about the last incoming call you received. This information is helpful for determining the source of threatening or harassing phone callers. Information obtained from using Customer Originated Trace is only released to Law Enforcement authorities.

To use Customer Originated Trace:

When you receive the offending call, flash the hook switch.

Listen for the dial tone.

Dial *57 and listen for the confirmation message.

Hang up.

Record the time and date the call was received along with any call details.

Immediately notify your local law enforcement department.

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Call Waiting

During a normal call, you will be alerted by a beep that a call is waiting.

Flash the hook switch to place the first call on hold and answer the new caller.

You may switch between callers by flashing the hook switch as needed.

To end your call, hang up the handset.

After you subscribe to Call Waiting, the feature is always Active until you use the Cancel Call Waiting feature to deactivate it.

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Cancel Call Waiting (during the next call only)

Cancel Call Waiting allows you to turn off the call waiting feature during the next call you place. Convenient for conversations when you do not want to be disturbed by call waiting and necessary for calls to internet, data services or when fax information is being sent.

To use Cancel Call Waiting

Lift the handset and listen for dial tone.

Dial *70 and the number you are calling.

You can now enjoy your call (or your internet connection) without the interruption of call waiting.

After you complete your call and hang up, your call waiting will return to normal.

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Calling Number Block (during next call only)

Calling Number Block lets you decide when you want your calling Information to be displayed. For those occasions when you prefer that your phone number not be displayed, you can suppress the delivery of your calling information on a per call basis.

To use Calling Number Block:

Lift the handset listen for dial tone.

Dial *67 and the number you are calling.

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Selective Call Acceptance

Selective Call Acceptance automatically screens your incoming calls. You decide in advance which calls to accept. You will only receive calls from the numbers on your acceptance list. Callers whose numbers are not on your list will be answered by a recorded announcement and your phone will not ring.

To use Selective Call Acceptance:

Lift the handset and listen for dial tone.

Dial *64.

Listen for the voice messages and select the proper options for activating, deactivating, adding and deleting numbers to your Selective Call Acceptance list.

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Selective Call Forwarding:

Selective Call Forwarding allows you to forward only the calls you choose in advance to another location, cellular telephone or pager. A list of numbers which you want forwarded if they call is kept by The telephone company. Calls from these numbers will automatically be forwarded to the number of your choice. All other callers will ring
your phone as normal.

To use Selective Call Forwarding:

Lift the handset and listen for dial tone.

Dial *63.

Listen for the voice messages and select the proper options for activating, deactivating, adding and deleting numbers to your Selective Call Forwarding list.

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Selective Call Rejection

Selective Call Rejection keeps unwanted calls from bothering you. A list of directory numbers is used to determine which calls to reject. When this feature is activated, incoming calls from a number on the list will be answered by a recorded message. The caller will be informed that you are not accepting calls from that number. Your phone will not ring.

To use Selective Call Rejection:

Lift the handset and listen for dial tone.

Dial *60.

Listen for the voice messages and select the proper options for activating, deactivating, adding and deleting rejected numbers to your Selective Call Rejection list.

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Selective Distinctive Ring / Call Waiting

Selective Distinctive Rings notifies you with a special ring or call waiting tone when someone special is calling. Calls from numbers not on your list will ring your phone as normal. Great to distinguish family, friends or work from normal calls.

To use Selective Distinctive Ring / Call Waiting:

Lift the handset and listen for dial tone.

Dial *61.

Listen for the voice messages and select the proper options for activating, deactivating, adding and deleting numbers to your Selective Distinctive Ringing list.

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Short Speed Calling:

Short Speed Calling allows you to program up to 8 telephone numbers which can be dialed from any telephone in your home by simply pressing 2 digits.

While many phones currently sold allow you to program numbers into the memory of the telephone, Short Speed Calling allows you to program your numbers only once and access those numbers from all of your phones.

Programming:

Lift the handset and listen for dial tone.

Dial *74 and wait 4 seconds.

Listen for the dial tone to return.

Dial one of the 8 one-digit speed numbers (2 – 9).

Dial the number you want to store.

Press the "#" button to save your number.

Listen for two short beeps indicating the number has been stored.

Hang up and repeat the procedure for the next number to be stored.

To use Short Speed Calling:

Lift the handset and listen for the dial tone.

Press the "*" and the one digit speed number (2 – 9).

Your call is now automatically dialed.

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Long Speed Calling:

Long Speed Calling allows you to program up to 30 telephone numbers which can be dialed from any telephone in your home by simply pressing 3 digits.

While many phones currently sold allow you to program numbers into the memory of the telephone, Long Speed Calling allows you to program your numbers only once and access those numbers from all of your phones.

Programming:

Lift the handset and listen for dial tone.

Dial *75 and wait 4 seconds.

Listen for the dial tone to return.

Dial one of the 30 two-digit speed numbers (20 – 49).

Dial the number you want to store.

Press the "#" button to save your number.

Listen for two short beeps indicating the number has been stored.

Hang up and repeat the procedure for the next number to be stored.

To use Long Speed Calling:

Lift the handset and listen for the dial tone.

Press the "*" and the two-digit speed number (20 – 49).

Your call is now automatically dialed.

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Toll Denial:

Toll Denial helps you control the cost of your monthly phone service by restricting the ability to place long distance calls.

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Tone Dialing:

Tone dialing gives you the ability to access services that require sending tone digits such as pagers, voice mail and home banking.

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Optional Feature Access Codes

The following feature codes are used By Ganado Telephone Co., Inc. to access Custom Calling Features and Network services:

611    Trouble Reporting Number
711    Texas Relay
811    Ganado Telephone Co. Business Office
911    Fire / Police / EMS Emergency Reporting

*2       Dial Short Speed Call Memory Number 2
            Also *3 through *9

*12     Change Personal Account Code
*13     Access Toll Restriction with Personal Account Code

*20     Dial Long Speed Call Memory Number 20
            Also *21 through *49

*51     Activate Do Not Disturb
*52     Deactivate Do Not Disturb
*57     Trace Last Call (Results available to Law Enforcement Only)
*60     Activate Selective Call Rejection
*61     Activate Selective Distinctive Ring
*63     Activate Selective Call Forwarding
*64     Activate Selective Call Acceptance
*66     Activate Automatic Call Back
*67     Activate Calling Number Block (Per Call)
*68     Activate Call Forward (On Busy)
*69     Activate Automatic Recall
*70     Cancel Call Waiting (during next call only)
*72     Activate Call Forwarding
*73     Deactivate Call Forwarding
*74     Program / Edit Short Speed Call List
*75     Program / Edit Long Speed Call List
*77     Anonymous Call Rejection
*78     Activate Telemarketing Block
*79     Deactivate Telemarketing Block
*82     Deactivate Calling Number Block (Per Call)
*86     Deactivate Automatic Call Back
*87     Deactivate Anonymous Call Rejection
*88     Deactivate Call Forward (On Busy)
*89     Deactivate Automatic Recall
*92     Activate Call Forward (No Answer)
*93     Deactivate Call Forward (No Answer)
*98     Access Voicemail

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Voicemail

This feature allows you to access your Voicemail conveniently from your home telephone.

To use Voicemail:

Lift the handset listen for dial tone.

Dial *98 and follow the recorded instructions.

When you have finished accessing your Voicemail simply hang up your handset.

Voicemail quick use reference card

click to enlarge

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Toll Restriction with Personal Account Code

This feature allows you to control the way your phone line is used and by whom. By using a four (4) digit “Personal Account Code” you can override Toll Restriction on a per call basis to make long distance calls or calls to pay per call services such as 900/976 numbers.

To use Toll Restriction with Personal Account Code:

Lift the handset listen for dial tone.

Then dial the access code *13 followed by your (4 digit code) then 1-(the area code) & telephone number.

Note: you must dial the access code and your personal account code each time you make a long distance call.

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Change Personal Account Code

This feature allows you to change your (4) digit “Personal Account Code” at any time.

To Change your Personal Account Code:

Lift the handset listen for dial tone.

Dial *12 followed by your original (4 digit) account code then dial the new code twice (note: the code must be 4 digit). After entering the new code 2 times, dial tone will return.

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Do Not Disturb

This feature allows you to place your telephone in an apparent busy condition.

To all incoming calls without affecting the outgoing features of the line.

To use Do Not Disturb:

Lift the handset listen for dial tone.

Dial *51 and a short confirmation tone will be heard upon successful activation.

To deactivate Do Not Disturb and return the line to normal:

Lift the handset listen for dial tone.
Dial *52 and a short confirmation tone will be heard followed by normal dial tone.

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Deactivate Calling Number Block (during next call only)

Deactivate Calling Number Block allows customers who subscribe to per line blocking to unblock their number on a per call bases.

To use Deactivate Calling Number Block:

Lift the handset listen for dial tone.

Dial *82 and the number you are calling.

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Simultaneous Ringing

This feature allows you to predefine a group of up to three telephone numbers (example: home, work, mobile) to be alerted simultaneously when a specific member of this group (referred to as the pilot number) is called. The first alerted number that answers the call is connected to the calling party, while the calls to the other alerted numbers are released.

This feature requires activation from our business office. The “pilot” telephone number must be served by one of the Ganado Telephone Co., Inc. switches and the other two numbers must be a local call from the “pilot”. For more information, please contact our business office.

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Revertive Calling

This feature allows you to ring phones on your own line.

This feature must be activated from our business office.

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Call Transfer

This feature is similar to Three Way Calling except when the originating subscriber disconnects, the call gets transferred between the two remaining parties.

Note: This feature cannot be subscribed to in conjunction with Three Way Calling.

During a call, by performing a hook-flash a subscriber can:

Add a new party to a call and transfer the current call to another subscriber, by disconnecting before or after the add-on party answers.

Add a new party to a call and execute a hook-flash to make a three-way call/conference.

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Remote Access to Call Forwarding

This feature allows you to activate or deactivate your call forwarding or change your forward to number remotely.

Note: Customer must also subscribe to Call Forwarding.

Remote Access Numbers:
361-771-4RCF(4723)
979-648-4RCF(4723)
979-843-4RCF(4723)

Dial the Remote Access Number for your area. You will be prompted to enter your 10 digit telephone number then your 4 digit pin followed by the “#” sign.

Remote Access Options:

Press 1: To Activate
Press 2: To Deactivate
Press 3: To Change your PIN

Note: If call forwarding is active, you must deactivate then activate to change your forward to number.

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Caller ID

This feature allows the customer to receive the calling name and number on incoming calls, when available from the calling party’s provider.

This feature requires activation from our business office. Customer is required to have a compatible Caller ID display unit.

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Call Waiting Caller ID

While the phone is in use, this feature displays the calling name and number of the new caller, when available.

This feature requires activation from our business office. Customer is required to have a compatible Call Waiting Caller ID display unit.

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Telemarketing Block

This feature allows you to inform callers that you do not wish to receive telemarketing calls. When this service is active, the calling party receives an announcement stating that the line does not accept calls from Telemarketers and the caller must press 1 to be connected.

To use Do Not Disturb:

Lift the handset and after receiving dial tone,

Dial *78. A short confirmation tone will be heard upon successful activation.

To deactivate Telemarketing Do Not Disturb and return the line to normal, lift the handset and after receiving dial tone,

Dial *79. A short confirmation tone will be heard, followed by normal dial tone.

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